Resume

EDUCATION & PROFESSIONAL CERTIFICATIONS

Master of Science, Cybersecurity Operations and Leadership
University of San Diego (May 2022)

Courses include Applied Cryptography, Secure Systems Architecture, Cybersecurity Risk Management, Cybersecurity Operational Policy, Management and Cybersecurity, Network Visualization and Security, Cyber Threat Intelligence, and Incident Response & Forensics.

Bachelor of Science, Information Systems
Point Loma Nazarene University (December 2006)

Splunk Enterprise Certified Architect
SANS GIAC GMON
Cisco Certified Network Professional (CCNP) Routing and Switching
Palo Alto Accredited Configuration Engineer (ACE)
ServiceNow Certified System Administrator (CSA)

Attended SANS Institute information security training (SEC401, SEC508, SEC511)
Attended professional conferences, including Splunk .conf, Aruba Atmosphere, AWS re:Invent, Cisco Live, Gartner, Palo Alto Ignite, and VMware VMworld.

EXPERIENCE

Splunk
Consulting Sales Engineer – Security February 2020 – Present

Security overlay / SME for southwest and mountain region strategic accounts consulting on Splunk Enterprise Security (SIEM), User Behavior Analytics, Phantom SOAR, and new/emerging technologies.

Sales Engineer July 2018 – January 2020

Worked with some of Splunk’s largest enterprise clients as part of the southwest strategic team to close multiple large contracts. Achieved the 2nd highest earning Sales Engineer spot for Splunk in FY2019.
Lead technical design, proof of concept events, and general technical account coordination within the assigned territory.

ServiceNow August 2017 – July 2018
Sr. Network Engineer (Operations)

2nd member of the new Network Operations team at ServiceNow responsible for the upkeep of 20 data center properties worldwide and thousands of network devices, including Juniper EX, MX, QFX, and SRX platforms, Cisco ASAs, Palo Alto firewalls, and F5 ADCs.
Provided high-quality, tier 3 support for customer network integrations (VPN, direct connect, LDAP, SMTP, JDBC, etc.) for ServiceNow’s international customer base, including Fortune 50 clients.
Authored scripts in Python and Ansible to automate repetitive data gathering and operations work.

San Diego State University
Network Analyst, Expert August 2015 – August 2017

Received a promotion to SDSU’s highest technical classification and was designated a group lead with project management and tasking responsibilities. Responsible for overall network architecture and strategy related to technology optimization and adoption.
Performed full implementations of Splunk (provided centrally for all campus groups for the first time), A10 Load Balancers for mission-critical campus applications (migration from F5 BIG-IP LTM), PRTG (network monitoring and notification), ExtraHop (wire data analytics), Gigamon (network tap and aggregation infrastructure), Status.io (SaaS status/notification portal), Twilio (SMS services), and Microsoft Team Services (code/project hosting for git repositories).
Implemented many improvements to SDSU’s network and supporting systems, including L2 pathing optimization, L3 routing redesign, VLAN naming scheme redesign, IPAM improvements and optimization, IPv6 design, and BGP peering over IPv6 at the edge.
Technical leader of Cloud Team responsible for laying out a transition plan to move to SDSU Azure for many cloud services. Deployed the first two Azure services and consulted on the implementation of many others.
Contributed extensively to California State University’s shared governance efforts, including participation in the CSU Wireless RFP group, chair of the ClearPass working group, and participant in other network and systems-related groups and meetings.
Created an internal documentation portal, extensive documentation and processes, a video training series (used CSU wide) (over 4 hours of content), and led technical training for staff and student employees.

Network Analyst October 2013 – July 2015

Successfully redesigned 37,000+ daily user / 3,200+ AP Aruba wireless network. Implemented major changes to RF channel planning and controller configuration that led to significantly improved performance and dramatic reductions in unplanned downtime.
Led project to upgrade campus data centers to 10Gb Ethernet with future 40Gb capability using leaf/spine architecture based on requirements from multiple stakeholders.
Technical lead on major updates/improvements to large Aruba ClearPass AAA server deployment (1.9 million authentications per day on peak days). Complete policy flow redesign to conform to best practices. Architecture changes led to improved uptime/reliability of clustered systems. Added AirGroup, TACACS+, several RADIUS services, and SMS guest authentication.
Led project to implement eduroam, a federated role-based wireless network to provide differentiated services to user and device combinations based on Active Directory attributes and custom security roles.
Major contributor to the campus core, data center, wireless, and edge router migrations to Alcatel-Lucent 10K and 6900 platforms while working with ALU and AT&T representatives.
Created configuration templates and deployment processes for Alcatel-Lucent 6450 access layer switches when they were new to the University. These templates have since been deployed successfully to hundreds of switches.
Upgraded and organized several additional network systems, including Aruba AirWave, BlueCat IPAM, Splunk, and VoIP network infrastructure.
Provided design and implementation support for key campus divisions such as Aztec Shops (retail), KPBS (television station), and Athletics (NCAA tournament Wi-Fi).

Emotient (acquired by Apple in 2016) April 2013 - October 2013
Systems Administrator

Responsible for a complete overhaul of all business systems, including email, phone, wireless/wired network, file storage and sharing, Active Directory 2012, and vSphere virtual server environment.
Worked with the engineering team to implement strategic systems such as the Git source control management system with GitLab front-end, Amazon Web Services for public-facing servers, and Chef for system configuration management.

Point Loma Nazarene University April 2012 - April 2013
Network Engineer

Overhauled Operating System, LAMP stack, and site configuration of www.pointloma.edu Drupal site to dramatically increase performance, security, and overall site reliability and to stabilize CMS platform for University content editors.
Initiated improvements to core infrastructure services such as campus Windows DHCP, Cisco ASA VPN (client and site-to-site), Aruba AirWave, and Palo Alto high availability firewall configuration.
Managed the seamless transition of University regional centers to new WAN connections with a new ISP/IP address space and managed the network build-out at net new sites.

Shadow Mountain Ministries March 2010 - April 2012
Network Administrator

Acted as technical lead and project manager for the migration of 2,300 San Diego Christian College constituents to the Google Apps for Education platform (including full email, contact, and calendar data migration).
Selected and transitioned the organization to new network switch and wireless access point vendors after multi-vendor evaluation based on technical and business requirements.
Performed a seamless migration/upgrade to a new Internet Service Provider, including the migration of the main campus, two remote sites, and all IP and DNS information.
Administered all campus Apple computers, including OS X deployment, updates, and software package installation.

Point Loma Nazarene University March 2005 - March 2010
Network Engineer

Led the team that deployed Google Apps for Education for over 10,000 student accounts.
Responsible for the setup and continued maintenance of the University’s Cisco wired network, which serves approximately 3,400 students and 750 staff and faculty, as well as University guests.
Designed and configured a 460 access point Aruba wireless network deployment that provides coverage to 50+ buildings across campus as well as four remote regional centers.
Piloted and led the deployment of PLNU’s Cisco VoIP network, including Unity and Unified Call Manager systems, and added extensions to this network at three regional centers to improve call handling, service cost, and voice communication functionality.
Responsible for the selection and upkeep of all critical network systems and services such as ISC BIND and DHCP, Fortinet firewalls, Cisco IPSEC and SSL VPN solution, public key infrastructure, and Cisco ACS AAA servers.
Effectively managed security policy and configuration for firewall rules, switch/router ACLs, and Linux server hardening
Installed, configured, and maintained all RedHat Enterprise Linux systems such as Apache web servers with PHP, MySQL servers, and campus ListServ.
Involved in the management of a 12,000+ object Microsoft Active Directory, Exchange email system, and Windows 2008 and 2003 servers, and 90+ virtual server VMware vSphere deployment.

SKILLS

Hands-on architecture and configuration experience with large campus wired, wireless, data center, and VoIP networks.
Advanced in-depth knowledge of Cisco IOS, ArubaOS, Alcatel-Lucent Enterprise AOS, and Palo Alto PAN-OS. Familiar with Juniper Junos OS and Fortinet FortiOS.
Significant experience with 802.3, 802.11, 802.1Q, 802.1X, OSPF, EIGRP, BGP, IPv6, VRFs, HSRP, VRRP, GRE, IPsec, RADIUS, Port Channels / Linkaggs, and Spanning Tree Protocol variants.
Conceptually familiar with more advanced protocols such as MPLS, LDP, RSVP-TE, VXLAN, Fabric Path, NVGRE, SPB, and DMVPN.
Extensive experience with RedHat Enterprise Linux/CentOS and Ubuntu installation, configuration, and application setup (Apache, BIND, ISC DHCP, PHP, MySQL, GitLab, etc.) for mission-critical and line-of-business applications.
Familiar with current Windows Server operating systems, Active Directory, Exchange, and VMware vSphere.
Employed theoretical and practical information security experience that informs work with all other IT systems.